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Who May Make a Complaint ?

The following person may lodge complains to the Commission:

  1. Any individual acting in his/her own interest,
  2. Any one acting on behalf of other persons who can not act in his or her own name ,
  3. Any one acting as a member of,or in the interest of a group or a class of persons,
  4. Any body or persons whether corporate or unincorporated,
  5. Any one acting in a public interest .
What are the types of Complains?
  1. Violations of human rights ,
  2. Controversial of the principles of good governance,
  3. Maladministration and terminal benefit,
  4. Child abuse .
How to bring a Complain
Complaints can be instituted by individual,group of people or an Institution .Complaints can be forwarded to the Commission using one of the following ways:
The writer should put his/her name and address in order for the Commission to contact him/her.Channel your complaints through the following contacts:
(i)To the Chairman
Commission for Human Rights and Good Governance,
Box 2643,Dar es salaam.
Tel (022) 2135747/8 Fax (022) 21111533
(ii)To the Chairman
Commission for Human Rights and Good Governance,
Box 285,Zanzibar
Tel (024) 2230854
B)You can also visit our offices:
(i)In Dar es salaam
Haki House-Luthuli sreet next to Vice President's Office,
Tancot House-2nd Floor-Samora street
Twiga House-2nd Floor-Samora street
The Wakfu and Trust Properties Building,plot No 201,Mbweni.
(iv)You can also contact the Commission through e-mail:chragg@chragg.go.tz
What are the Stages of Resolving Complains ?
  1. The Commission will acknowlegde the receipt of the complains letter in writing to the complainant.
  2. The Commission will sort out the complaints for the purpose of the law,procedure,rules,culture,customs,environment etc.
  3. The Commission will conduct investigation of complaints the cost of which to be born b itself.
  4. The Commission will inform the complainant the outcome of the investigation
What is the Jurisdiction of the Commission?

The jurisdiction of the Commission for Human Rights and Good Governance is act No 7/2001.The Commission came into operation 15 March,2002 after the appointment of the Commissioners by the President of United Republic of Tanzania 14 March,2002.

To ensure its successful implementation the Commission planed to provide education to the public on issues relating to peoples rights,their duties,Institution's rights and obligations to the United Republic of Tanzania.

What situation led to the establishment of the Human Rights Commission?

The establishment of the Commission for Human Rights and Good Governance was a result of recommendations made in the Legal Task Force Report and Report of Honourable Justice Robert H. Kisanga, (The retired Justice of Court of Appeal) on the Government White Paper (no. 1 of 1998). The reports and popular discussion on the Government White Paper (no. 1 of 1998) critically analysed the strengths and weaknesses of the former ombudsman office namely, the Permanent Commission of Enquiry and finally proposals were made for establishment of a Commission for Human Rights and Good Governance to cater for broader issues of human rights and good governance/administrative justice.

To whom does the Commission report?

The Commission is required under Section 33 of Act no. 7 of 2001 to submit an Annual Report to the National Assembly on its operations. Apart from Annual Reports, the Commission is empowered to submit special reports to the relevant Minister on any matter related to the performance of its functions. The Commission may also submit reports on its functions to the President of the United Republic of Tanzania or President of the Revolutionary Government of Zanzibar, The National Assembly, Minister or any person or authority. (Sections 33, 34 and 35 of The Commission for Human Rights and Good Governance Act, 2001 Act. No. 7/2001 are relevant).


Since it started working how many cases have been brought to its care?

So far the Commission has received about 3000 complaints, 2000 complaints are complaints which were inherited from the defunct Permanent Commission of Enquiry under section 40 of Act, No. 7 of 2001. About 1000 cases are new complaints.


Please let us know types of cases which have been reported to the Commission?

Complaints are varied. Many are about abuse of powers and unfair administration. It has been realized that, invariably many complaints so far received are complaints similar to complaints having being handled by the defunct Permanent Commission of Enquiry. (Ombudsman)


What criteria are used to select cases that are worked by the commission?

The complaints dealt by the Commission should be those which are within the jurisdiction of the Commission as stipulated under Chapter 6 article 130 (6) of the Constitution of the United Republic of Tanzania 1977 and Act. No. 7 of 2001. The Commission cannot investigate the Union President or the President of Zanzibar. Furthermore the Commission cannot investigate a matter which is pending before a Court of Law or other judicial tribunal; or matter involving the relations or dealings between the Government and the government of any foreign state or an International Organization; a matter relating to the prerogative or mercy and a matter which the President directs otherwise in accordance with the provisions of the constitution.


How many cases have you settled so far?

Almost over 500 complaints have been investigated and completed and many other Complaints are already in the closing process.


Do people fully understand and use the Commission?

Yes, it has been realized that a section of the public is aware of the establishment of the Commission by noting that people continue to submit their complaints in writing or by visiting its offices. However, the Commission has plans to conduct public enlightment awareness meetings so that majority of people are aware of the services provided by the Commission


Some people question your transparency. What’s your comment?

Operations of the activities of the Commission are governed by Act. No.7 of 2001. At some stages (public hearing) cases are supposed to be conducted in the open; that means open to the members of the public. The manner in which the Commission receives complaints and a allegations is a testimony of its transparency. The Commission’s reports are submitted to the Parliament for discussion


Do you have a system (Code of Conduct, rules), which definitely shows your transparency beyond any doubt?

Yes, refer to Act. No. 7 of 2001.


How far have you gone in making sure that many Tanzanians understand and use the Commission?

There is need now to conduct countrywide publicity on educational/enlightenment campaign on human rights and good governance principles. To achieve this task, the Commission intends to work very closely with other stakeholders on matters of human rights and good governance. The Commission has started meeting with Ministers, and Senior Public Officials throughout the country.


Can we have a copy of the Law that establish the Human Rights Commission.

The statute establishing the Commission is a Government publication, and therefore, open to the public. We are enclosing a copy of the law. You are advised to buy other copies you wish at the Government Bookshop.


How far has the case ref: 1033/2001/2002/Mara and 10/2001/2002/Mara gone?

In principle, at the stage of investigation of cases before the Commission the matters are held to be confidential between the Commission and the parties involved. Where a complaint reaches a stage of public hearing then members of the public can have all information as it is in the courts of law, unless there are circumstances which restrict to hear the complaint in the open.